We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused.
To start an exchange, you can contact us at [email protected]. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange questions at [email protected].
*Personalized and custom jewels are FINAL SALE and can not be exchanged.
*Unfortunately, we do not accept refunds in the original form of payment nor cancellations.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
**Our policy derives from the inability to confirm the product being exposed to unknown environmental conditions, mishandling by client, exposure to bodily oils, and the handling/shipping by the third-party shipper.